Patient Satisfaction

Patient satisfaction is an important measurement of quality care and the patient and family perception of their care. Staff members of St. Michael’s live in the community we serve. Our responsibilities include caring for our friends, relatives, and neighbors, so we take extra measures to ensure that your stay here meets and even exceeds your expectations.
Employees are involved in quality improvement to continually fine-tune service to our patients.

We regularly survey persons who have been in our facility. Their comments help improve and promote your well-being and recovery.

Your rights and responsibilities as a patient
You have certain rights and responsibilities as a patient in a Minnesota hospital. These rights and responsibilities help you take an active role in your health care and promote your well-being and recovery.

Your Rights

You have the right to:
Receive medical and personal care that is:
• Courteous and respectful
• Based on your specific needs

Know the name of the physician or other health care provider who is responsible for coordinating your care

Have complete and current information about your treatment, so you can make informed decisions; this includes:
• Knowing the diagnosis, treatment, alternatives, risks and most likely results
• Having information stated in terms and words you understand
• Having a family member or other chosen person present when you talk with your health care provider if you want

See a copy of your medical records as allowed by law

Be cared for with reasonable regularity and continuity of staff (as allowed by facility policy)

Know what services are available at the facility

Quick and reasonable response to your questions and requests

Join in discussions about your care or treatment; this includes:
• Being able to discuss treatments and alternatives
• Being able to attend formal care conferences
• Having a family member or other chosen person speak for you if you cannot do so yourself unless you have it stated in writing

Refuse care

Be free from restraints that are not medically necessary and be free from abusive or harassing behavior

Have privacy for medical and personal care; this includes:
• Discussions, exams, and treatments
• Medical records (except where a release of records is authorized by law)
• Personal hygiene activities

Have personal privacy with respect to your preferences (such as cultural, social, or religious preferences) and for communications (such as phone calls or mail)

Make a formal grievance and recommend changes in the facility's policies and services without fear of revenge or punishment

Your Responsibilities:

You are responsible for:
Showing respect and consideration for the facility staff and property

Providing accurate and complete information about your health and reporting any changes in it

Asking questions when you do not understand what you have been told about the care being offered to you or what you are being asked to do

Following the care or treatment plan developed with you

Reporting any risks you think are related to your care as well as any unexpected changes in your condition

Accepting the consequences if you do not follow the care or treatment plan

Paying for charges related to your care

Patient Concerns
If you feel the services provided have in any way compromised patient safety or not met accepted quality of care standards, please contact the Social Worker at 320-351-2221

Patient Complaint Form
You have the right to make a written complaint concerning the care you have received at St. Michael’s Hospital. You may use submit a complaint online or download the form and send to:

Social Services Department
St. Michael’s Hospital
425 North Elm Street
Sauk Centre, MN 56378

If you have questions, please call 320-352-2221.